Privacy Policy
Effective Date: December 10, 2024
At Zenovate, we value your privacy and are dedicated to protecting your personal information in compliance with the UAE's data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or engage with our services.
We encourage you to read this policy carefully to understand how we manage your information and ensure your rights are respected.
Information We Collect
Personal Information:
We may collect personally identifiable information, including:
- Your name, email address, phone number, and project details you provide when contacting us or using our services.
- Information related to your property or renovation project, such as location, type of property, and specifications.
Non-Personal Information:
We collect technical information, including:
- Your IP address, browser type, device information, and website usage patterns, to improve your user experience and our services.
How We Use Your Information
We use the collected information for the following purposes:
1. Service Delivery: To provide tailored renovation, interior design, and real estate services based on your project requirements.
2. Project Management: To communicate effectively during your project, ensuring seamless collaboration.
3. Marketing and Promotions: With your explicit consent, we may send promotional offers, updates about new services, and industry insights.
4. Analytics: To analyze and improve our website functionality and service offerings.
Data Sharing
We may share your information under the following conditions:
1. Internal Team: Information is shared within our team to manage and execute your project efficiently.
2. Trusted Partners: We may collaborate with third-party service providers, such as contractors, furniture suppliers, or logistics partners, to fulfill your project needs.
3. Legal Obligations: We comply with legal requests or regulatory requirements mandated by UAE authorities.
We do not sell or rent your personal data to third parties.
Data Security
We use industry-standard measures to protect your data, including:
- Encrypted storage and transmission of sensitive information.
- Access controls to restrict data access to authorized personnel only.
- Regular audits and system updates to address potential vulnerabilities.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze site performance. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may include links to external websites for your convenience. Zenovate is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before engaging with them.
Your Rights
In accordance with UAE data protection laws, you have the following rights:
1. Access Your Data: Request a copy of the personal information we hold about you.
2. Correct Your Data: Update any inaccurate or incomplete information.
3. Delete Your Data: Request the deletion of your personal information, subject to any legal retention requirements.
4. Marketing Opt-Out: Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at info@zenovate.ai
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on our website, along with the revised effective date.
Contact Us
For any questions, concerns, or requests related to this Privacy Policy, you can reach us at:
Email: info@zenovate.ai
Address: Addiyar Building, 1st Floor, Sheikh Zayed Rd, Al Wasl, Dubai, UAE
Phone: +971 58 540 4818
Effective Date: December 10, 2024